Last updated: July 21, 2025

Who Does This Warranty Cover?

1. Purchased Innodigym products from Innodigym official channels or authorized distributors.
2. Products that experience non-human-induced performance failures within the specified warranty period.
3. Products purchased for personal or household use (for commercial purposes, a separate purchase agreement and warranty conditions need to be arranged with Innodigym).
4. No unauthorized disassembly, modification, or installation not guided by official instructions, and no other non-human-induced faults.
5. Provide valid proof of purchase (e.g., order number, invoice or receipt) and product SN (serial number).

What Is Not Covered by the Warranty?

Regardless of the above, the Warranty does not cover the following:

1. Commercial use of the Product.
2. Software and software functionality, even if licensed or sold with or embedded in the Product, or Internet connectivity.  Innodigym does not warrant that the use or operation of the Product will be uninterrupted or error-free. 
3. Damage or loss of access as a result of Innodigym’s termination or suspension of your account.
4. Data loss and any costs associated with data recovery.
5. Normal wear and tear.
6. Defects or malfunctions experienced during or caused by use that is not in conformity with Product documentation and technical specifications.
7. Damage caused by natural disasters or acts of God, power reduction, fluctuation or failure from whatever cause, electrical wiring, misuse, accident, neglect, abuse, vandalism, alteration, improper or unauthorized modification, or tampering.
8. Damage to your property, home, walls, or floors that may result from installation or removal of the Product.
9. Product that has been resold, stolen, or that Innodigym reasonably believes to be resold, stolen, counterfeit, or purchased from an unauthorized distributor or reseller.
10. Damage caused by improper or incorrectly performed maintenance or repair.
11. Damage caused by improper installation, relocation, or uninstallation.
12. Product or Product parts returned without authorization from us.

What Is the Warranty Period?

The effective warranty period starts from the date the user receives the product and ends at 24:00 on the day before the product exceeds the warranty period. If the user cannot provide the specific receipt date, the warranty period will be determined based on the effective invoice issuance date or order purchase date provided by the user. If the user cannot provide a valid purchase invoice or other valid purchase proof along with order information, the warranty period starts 30 days after the product's factory delivery date. Components replaced during the warranty period are owned by Innodiym, while components replaced outside the warranty period are owned by the user. The Warranty Period is 1 year coverage for whole machine.

How Do You Submit a Claim?

Contact Innodigym at customerservice@innodigym.com to report any Product issues and open a claim under the Warranty.

If your Product has a defect or malfunction covered by this Warranty, Innodigym will repair, replace, or refund the Product at the sole discretion of Innodigym. If Innodigym determines that a Product should be replaced, the replacement may be a new or a re-manufactured Product. Innodigym may not return the original Product to you.

Do not return any product to Innodigym without first receiving the authorization email and instructions for how to proceed. Innodigym may require you to furnish proof of purchase and/or comply with other requirements before receiving Warranty service.

Innodigym Solutions

Please clearly describe the issues with your product when contacting Innodigym after-sales service.

Initial Troubleshooting: Innodigym will attempt to identify and resolve your issue via phone, video, email, online chat, or remote assistance. In some cases, Innodigym may recommend downloading and installing specific software updates. If these measures do not resolve the issue, we may send you a new machine for replacing.

Repair and Replacement Options: Depending on the specific damage, Innodigym may offer repair services that include fixing defective parts or replacing them with refurbished items of the same type. These refurbished items have been tested to ensure their functionality and appearance are equivalent to new items. The replaced products or parts will have the same warranty coverage as the original product for the remaining warranty period.

Service Availability and Local Variations: Innodigym may not provide after-sales service in certain areas, and the content of the after-sales service policy may vary by location. For services outside the standard range, Innodigym will charge additional fees. For local information, please contact Innodigym after-sales service.

General Statements

1. Non-Transferable Warranty: Innodigym limited warranty policy is valid only for the original purchaser. If you sell the product, the limited warranty will not transfer to the new user. For products purchased as gifts, the limited warranty applies to the owner of the original application account associated with the product. Replacement products do not come with a new warranty but inherit the remaining warranty period of the original product and enjoy the same warranty service.
2. Normal Wear and Tear: With increased training usage, the resistance cable and pulleys may experience wear and tear from long-term friction. This is considered normal wear and tear, not a material or workmanship defect. For your training experience and safety, you need to regularly check the appearance of the resistance cable. If you observe abnormal conditions such as thinning, cracks, broken strands, or fraying, stop training immediately and contact Innodigym to replace the cable. Note that checking and replacing the cable is part of routine maintenance. Within the warranty period (non-human issues), Innodigym provides free replacement materials. You need to replace the cable yourself. You must fully understand the equipment's structure and consider its complexity to avoid physical damage and safety hazards due to improper operation, and you will be responsible for its risks and costs.

More Questions?

If you have questions, or to begin the service process, please contact us at customerservice@innodigym.com