Return & Refund

  • Return & Refund Instructions：

    If there is a quality issue, please contact us within 7 calendar days of receiving your product.

    1. Contact email customerservice@innodigym.com with following information.

    1) Order Number:

    2) Product issue: 

    3) Images or Videos of Products and Intact Packaging:

    Return & Refund Service will not be provided where:

    × It is requested beyond 7 calendars days of receiving a product.

    × A product sent to Innodigym for Return & Refund Service does not include all original accessories, attachments, or packaging, or any item is not in new or like-new condition, i.e. with damages.

    × A legal proof of purchase, receipt, or invoice is not provided or is reasonably believed to have been forged or tampered with.

    × Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.

    × Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.

    × Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds, or lightning strikes.

    × A product is not delivered to Innodigym within 7 calendar days after Return & Refund Service confirmation is sent from Innodigym.

    × Other circumstances not stated in this policy where applicable.

    Refund Time

    Refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 7-14 business days, depending on the bank or credit card issuer.

    Return Shipping

    Customers need to pay for any return shipping to the designated service center (including cross-border and international shipping costs, if applicable) unless the return is due to performance faults.

    Replacement Fee

    Innodigym shall be responsible for the two-way replacement freight for any products sent in for replacement due to performance faults.

    Or the customer shall be responsible for the two-way replacement freight for any products sent in for replacement when the warranty period has been expired.

    *Do not return any Product without first receiving a Return Material Authorization (RMA) number provided by Innodigym and instructions for how to proceed.