Policy

Shipping Policy

Processing Time

Orders are typically processed and shipped within 48 hours after payment is successfully confirmed (excluding weekends and public holidays).

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.

Shipping Information

We currently ship to the following regions. Depending on product availability and your delivery location, orders may be fulfilled from our warehouses in Germany, the United States, or other regional fulfillment locations to ensure efficient delivery.

Free shipping is included on all eligible orders.
The price displayed on our website is the final product price, including applicable taxes and standard shipping charges.

Estimated delivery times are listed below.

United States
Estimated Delivery Time: 3–5 business days

Europe
Applicable Countries / Areas: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Ireland, Sweden, Switzerland

Estimated Delivery Time: 5–7 business days

Asia
Applicable Countries / Areas: Indonesia, Japan, Malaysia, South Korea, Philippines, Thailand, Brunei, Cambodia, Laos, Myanmar, Vietnam, Hong Kong SAR, Macao SAR, Singapore

Estimated Delivery Time: 7–10 business days

Australia
Estimated Delivery Time: 35–45 business days

Canada
Estimated Delivery Time: 35–50 business days

Please Note

Shipping times are estimates only and are not guaranteed. Delays caused by customs inspections, severe weather, carrier disruptions, public holidays, or other events beyond our control are not considered shipping failures.
Certain remote or rural areas may require additional delivery time. If your delivery address is located in a remote area or requires special handling, our customer service team may contact you before shipment.
Due to the size and weight of our fitness equipment, delivery may require special handling by freight carriers. In some regions, the carrier may contact you in advance to arrange delivery. Please ensure that your delivery address can accommodate the delivery of large packages.

Taxes & Duties

The prices displayed on our website are tax-inclusive and include standard shipping charges for eligible destinations.

For most supported shipping regions, customers will not be required to pay additional standard shipping fees at checkout.

Where applicable, INNODIGYM will handle relevant taxes and import-related charges as part of the final purchase price.

In exceptional cases where additional charges are required due to local regulations, remote-area delivery, special customs requirements, or other circumstances outside our standard fulfillment coverage, our customer service team will contact you before shipment.

Shipment Tracking

After your order has been shipped, you will receive:

A shipping confirmation email
Your tracking number

Tracking information is typically activated within 48 hours after shipment. Depending on the destination and warehouse availability, orders may be shipped directly from our local warehouses or through international freight partners.

Final-mile delivery may be handled by carriers such as DHL, UPS, FedEx, TNT, or other local logistics providers.

Shipping Restrictions

We do not ship to:

P.O. Boxes
APO/FPO/DPO military addresses

If your address is unavailable during checkout, please contact us at customerservice@innodigym.com for assistance.

Order Changes

Please verify your shipping address carefully before placing your order. Once an order has been shipped, the shipping address cannot be changed.

Damaged, Lost or Missing Packages

If your package arrives damaged, or if your shipment is lost in transit, please contact us within 7 days of delivery or the expected delivery date.

Please email customerservice@innodigym.com and include: